Handling customers with complex inquiries

A Middle Eastern customer sent us a complex inquiry for our textile products, involving multiple product models, product parameters and special requirements.

We understand the complexity of this inquiry. Middle Eastern customers may have high demands on product quality and after-sales service, and may have miscommunication due to cultural and language differences.

We arrange professional technicians to answer the inquiry one by one to ensure the accuracy and professionalism of the information.

We also provide clear quotations for customers' requests and indicate the basis of calculation of each cost.

We continue to use a variety of communication methods (e.g. telephone, video conferencing, etc.) to ensure smooth communication with customers and solve their concerns in a timely manner.